Principal Technical Support Professional

1 day ago

Belgaum, Karnataka, India beBeeTroubleshooter Full time ₹ 36,00,000 - ₹ 72,00,000
Technical Support Specialist

Job Summary:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services.

Key Responsibilities:

  1. Customer Interaction:
  • Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email.
  • Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Effective Communication: Clearly explain technical concepts to non-technical users.
  1. Product Knowledge:
  • Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
  • Updates and Patches: Stay informed about product updates, patches, and known issues.
  • Self-Service Guidance: Guide customers on using self-help resources and online documentation.
  1. Issue Resolution:
  • Tiered Support: Escalate complex issues to higher tiers when necessary.
  • Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
  • Case Management: Document interactions, solutions, and follow-up actions in the support system.
  1. Customer Satisfaction:
  • First-Contact Resolution: Strive for first-contact resolution whenever possible.
  • Professionalism: Maintain a positive and professional demeanor even during challenging interactions.
  • Customer Feedback: Collect feedback and identify areas for improvement.
  1. Collaboration:
  • Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues.
  • Knowledge Sharing: Contribute to internal knowledge bases and share best practices.
  1. Quality Assurance:
  • Adherence to Policies: Follow Microsoft's support policies and guidelines.
  • Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction.

Required Skills and Qualifications:

  • Assisting with delivering the appropriate post install technical support.
  • Troubleshooting with post install Software Issues (Windows, Office, etc.) cross platform.
  • Assisting with Device Network & Connectivity Issues (Internet, Browsing, etc.) cross platform – Addressing with

  • IT Technical Support Professional

    10 hours ago

    Belgaum, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    About Our IT RoleWe are seeking a skilled Technical Support Specialist to join our team.Job Summary:This is a full-time remote position responsible for providing technical assistance, troubleshooting issues and assisting with desktop computers and general information technology needs.Key Responsibilities:Provide technical support and resolve hardware and...

  • Desktop Technical Support Professional

    2 days ago

    Belgaum, Karnataka, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000

    **Technical Support Specialist Role Overview**The successful candidate will be responsible for delivering top-notch technical support to users across the organization. This includes resolving hardware, software, and network-related issues while minimizing disruption to business operations.The ideal candidate will possess strong knowledge of Windows operating...

  • Principal Oracle

    2 weeks ago

    Belgaum, Karnataka, India Alphabria Full time

    PLEASE DO NOT APPLY if your experience level is not matching or exceeding the below stated requirements. This is a Principal/Staff level role and have high expectations to perform 100% independently in a business critical environment. Anyone with less than 10 years of experience will be auto-rejected. Thank you for your understanding.Job DescriptionWe are...

  • Highly Skilled Technical Support Professional

    10 hours ago

    Belgaum, Karnataka, India beBeeProductivity Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Java Production Support EngineerWe are seeking a highly skilled professional to fill this critical role in maintaining and enhancing our production systems.Key Responsibilities:Solve complex customer technical escalations using strong analytical and technical skills.Work closely with the engineering team to develop solutions for customer-reported...

  • Technical Support Expert

    6 days ago

    Belgaum, Karnataka, India beBeeSupport Full time US$ 80,000 - US$ 1,50,000

    Job Title: Technical Support ExpertAt a leading technology firm, we are seeking an experienced L3 Application Support Engineer to fill this key role.As a top-level technical support specialist, you will be responsible for addressing complex technical issues, collaborating with development teams, and ensuring system stability and reliability.Key...

  • Technical Support Specialist

    3 days ago

    Belgaum, Karnataka, India beBeeCommunication Full time ₹ 7,50,000 - ₹ 15,00,000

    Our ideal candidate is a highly skilled technical support professional with excellent communication skills, both written and verbal.Key Responsibilities:Engage in polished interactions with customers to resolve queries efficientlyEffectively communicate next steps and status, ensuring customer confidence and satisfactionDevelop a strong understanding of...

  • Technical IT Support Specialist

    1 day ago

    Belgaum, Karnataka, India beBeeITSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    We are seeking a skilled IT Support Professional to provide comprehensive technical assistance across various systems, networks, servers, and cloud platforms.The ideal candidate will have 4 years of experience in managing day-to-day IT operations, troubleshooting complex issues, ensuring security compliance, and supporting business applications and user...

  • Technical System Support Professional

    2 days ago

    Belgaum, Karnataka, India beBeeSupport Full time US$ 90,000 - US$ 1,20,000

    Job OverviewThe Business Systems Specialist role is a key position within the Sales Operations team, requiring a strong technical foundation and exceptional problem-solving skills.About the Role:Primary responsibility involves troubleshooting and resolving tickets related to Salesforce, CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.Manage...

  • Technical Customer Support Specialist

    1 day ago

    Belgaum, Karnataka, India beBeeWindows Full time ₹ 9,00,000 - ₹ 12,00,000

    Discover a rewarding career opportunity as a Windows Support Professional. We are seeking highly skilled individuals to join our team and provide exceptional customer service via chat support.About the Role:This position involves being the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues. You will be responsible...

  • Principal Interior Architect

    2 days ago

    Belgaum, Karnataka, India beBeeInteriorArchitect Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Principal Interior ArchitectWe seek a highly accomplished Principal Interior Architect to lead our interior design projects. This expert will be responsible for spearheading space planning, preparing meticulous construction drawings, and developing sophisticated 3D views for clients.Key Responsibilities:Lead interior design projects from concept...