Desktop Technical Support Professional

18 hours ago

Belgaum, Karnataka, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000

**Technical Support Specialist Role Overview**

The successful candidate will be responsible for delivering top-notch technical support to users across the organization. This includes resolving hardware, software, and network-related issues while minimizing disruption to business operations.

The ideal candidate will possess strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking principles. They will also have experience with Active Directory, Outlook/Exchange, and remote support tools, as well as familiarity with IT service management systems and IT security best practices.

Key Responsibilities:

  • Provide on-site and remote technical assistance for desktops, laptops, printers, and peripherals.
  • Troubleshoot operating system and application-related issues.
  • Install, configure, and upgrade end-user hardware and software in accordance with organizational policies.
  • Manage user accounts, access rights, and group policies within Active Directory.
  • Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
  • Coordinate with vendors for hardware repairs or replacements.
  • Log incidents and service requests accurately in the IT service management tool and follow through to resolution.
  • Assist with employee onboarding/offboarding activities (device setup, profile configurations).
  • Participate in IT asset inventory, audits, and compliance reporting.
  • Maintain documentation, FAQs, and user guides for common technical issues.

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