Cleaning Operations Manager

5 days ago

Jamnagar, Gujarat, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

Facilities Management Executive

As a leading workplace experience and facility management company, we deliver placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable.

We have over 30 years of experience in India and a presence in over 150 cities across 21 States. We are today a significant player in the Facility Management & Professional Services industry.

Ranked 6th amongst India's Best Companies to work for 2022 by The Great Place to Work Institute and honored for our High-Trust High-Performance culture.

Job Description:

The Head of Housekeeping and Cleaning Excellence is crucial in developing, implementing, and overseeing all housekeeping and sanitation operations across a large corporate campus.

This role involves managing a substantial team, ensuring impeccable standards of cleanliness, hygiene, and organization throughout a high-traffic office environment that includes thousands of workstations, common areas, and specialized facilities.

Key Responsibilities:
  • Strategic Planning and Management
    • Develop and execute a comprehensive strategy for housekeeping services that aligns with overall corporate objectives.
    • Establish performance metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.
    • Oversee operational expenditures (OPEX) for consumables and ensure alignment with overall budget goals.
    • Forecast and manage capital expenditures (CAPEX) for cleaning equipment.
  • Operational Excellence and Quality Assurance
    • Implement and enforce standardized cleaning protocols, procedures, and quality standards for all workstations, meeting rooms, common areas, restrooms, and pantries.
    • Conduct regular, documented inspections and audits of all facilities to ensure compliance with company standards and regulatory requirements.
    • Leverage technology to optimize workflows and track service delivery.
    • Address and resolve any cleaning-related issues, complaints, or feedback from employees and management promptly and professionally.
  • Team Leadership and Development
    • Lead and manage a large team of housekeeping staff, supervisors, and vendors, fostering a culture of accountability and high performance.
    • Develop and deliver robust training programs covering best practices, safety protocols, use of chemicals (COSHH), and customer service.
    • Create and manage work schedules, assign tasks, and monitor team performance to ensure optimal coverage and productivity.
    • Handle all aspects of HR, including recruitment, hiring, performance reviews, and professional development.
  • Health, Safety, and Compliance
    • Ensure full compliance with all local, state, and federal health and safety regulations related to commercial facilities.
    • Implement infection prevention and control measures to maintain a healthy and safe work environment.
    • Regularly review and update safety procedures, risk assessments, and cleaning protocols to mitigate potential hazards.
    • Maintain accurate records and documentation related to cleaning schedules, inspections, and safety compliance.
  • Stakeholder and Vendor Management
    • Manage relationships with external service providers for specialized cleaning services, waste management, and pest control.
    • Collaborate with other departments to coordinate cleaning activities and support company events.
    • Promote good hygiene practices among all employees through awareness campaigns and providing necessary supplies.

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