Chief Operations Officer

6 days ago

Dombivli, Maharashtra, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 15,00,000
Team Leader Operations

Job Title: Team Leader – Credit Cards Process (Domestic)

Location: Gurgaon

Shifts: Rotational (24x7 environment)

Working Days: 6 Days a Week (Work from Office)

Key Responsibilities:

  • Lead and manage a team of 15–20 members.
  • Drive team performance across productivity, quality, shrinkage, and attrition.
  • Provide regular coaching and support to team members.
  • Review and recommend improvements to processes to enhance performance and CSAT.
  • Identify training needs and address process gaps.
  • Monitor performance and conduct weekly coaching sessions.
  • Handle floor support and escalations.
  • Ensure achievement of individual contributor (IC) targets.
  • Maintain AHT levels as per targets across tenure buckets.
  • Utilize basic computer skills, especially MS Excel.

Requirements:

  • Prior experience in handling international processes.
  • Experience in team management and supervision.
  • Excellent verbal and written communication skills in English.
  • Strong organizational and analytical abilities.
  • Flexible to work in a 24x7 environment.

Why this role is perfect for you:

This is an exciting opportunity for someone who wants to lead a high-performing team and drive business growth. You will have the chance to develop your leadership skills and make a real impact on the company's success.

What we offer:

  • A competitive salary package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

How to apply:

If you are a motivated and ambitious individual who is looking for a new challenge, please submit your application.

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