Debt Recovery Professional

7 hours ago

Coimbatore, Tamil Nadu, India beBeeRecovery Full time ₹ 40,00,000 - ₹ 80,00,000

**Collections Specialist Role Overview**

  • We are seeking a skilled professional to drive recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios.

In this role, you will engage with customers, negotiate settlements, and ensure account closures while adhering to regulatory and organizational guidelines.

Key Responsibilities:

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across Days Past Due (DPD) buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track Promise to Pay (PTP), callbacks, and payments.
  • Ensure compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.

To be successful in this role, you will need 1-3 years of experience in collections or recoveries, preferably in PL, BL, or Auto loans. Prior experience in tele-calling or collections call centers is a must.

You will also require strong knowledge of recovery/settlement documentation and processes, fluency in English, and excellent negotiation, persuasion, and conflict-resolution skills.

The ideal candidate will possess a customer-first approach with strong problem-solving skills, the ability to remain calm and effective under pressure, consistent performance, and a target-oriented mindset.

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