
Account Recovery Professional
4 days ago
We are seeking a dedicated and motivated Collection Specialist to join our team. As a specialist, you will gain hands-on experience in the collections process, working alongside experienced professionals to manage and resolve overdue accounts. The position offers great learning opportunities with minimal fieldwork involvement.
Key Responsibilities:
- Assist in managing overdue accounts and customer collections
- Communicate with customers via phone, email, or other channels to remind them of outstanding payments
- Support the collections team in maintaining accurate records of all customer interactions
- Collaborate with internal teams to resolve customer disputes and payment issues
- Prepare and send customer account statements and reminders
- Assist in negotiating repayment terms with customers
- Assist in reporting and tracking overdue accounts and collection efforts
- Ensure compliance with company policies and legal guidelines related to collections
- Provide regular updates and feedback to the supervisor
Requirements:
- Bachelor's degree in any stream (preferably Commerce/Business/Finance-related)
- Strong communication skills (written and verbal)
- Basic knowledge of MS Office (Excel, Word, Outlook)
- Detail-oriented, organized, and able to handle multiple tasks
- A proactive and team-oriented approach to work
- Ability to handle sensitive customer interactions professionally
- Freshers are welcome, prior experience in collections or finance is a plus
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