
Drive Performance as Senior Collections Strategist
1 day ago
Develop and execute comprehensive collection strategies for unsecured products to drive overall performance in call center collections.
Monitor key metrics daily, including contactability, PTPs, conversions, to inform strategic decisions.
Implement customer segmentation initiatives to boost contactability and TF conversion rates.
Design and launch targeted campaigns to optimize results.
Create and roll out incentive schemes to motivate agents.
Regularly review and enhance day-to-day operations to maximize efficiency.
Initiate projects to improve PTPs, contacts, and conversions.
Promote call center engagement, visibility, and branding through innovative approaches.
Lead field management efforts, establishing and managing field collections teams across states, with a focus on achieving set targets through effective planning and agency selection.
Key Candidate Profile
- Minimum 10 years of experience in managing unsecured product call centers
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