Transform Lives through Exceptional Client Experiences

1 day ago

Mangalore, Karnataka, India beBeeCustomerFirst Full time ₹ 2,50,000 - ₹ 3,50,000
Client Experience Specialist

We are seeking a skilled and enthusiastic Client Experience Specialist to join our dynamic team. This role will play a vital part in ensuring a smooth, informed, and positively memorable journey for potential and existing clients from inquiry to enrolment.

Key Responsibilities:
  • Engage with inbound leads via phone calls, messages, emails, and social media DMs with prompt and accurate responses.
  • Provide clear and concise information about health transformation programs.
  • Guide new leads through the enrolment and re-enrolment process while coordinating with the internal coaching team for smooth onboarding.
  • Maintain, manage, and update client data using CRM tools and systems.
  • Support clients with after-enrolment needs, escalate concerns when needed, and ensure timely resolution.
  • Coordinate with different internal teams to keep clients updated on any unforeseen delays or process changes.
  • Assist in community engagement and promotional initiatives when required.
  • Conduct data analysis and feedback collection to improve client experience and retention.
  • Meet monthly client conversion targets and contribute to overall business growth.

A strong customer-first mindset with problem-solving attitude, willingness to take ownership, and deliver results is key for this position. The ideal candidate possesses excellent communication skills (written and verbal) with a consultative and empathetic tone, along with ability to multitask and stay composed in a fast-paced environment. Good organisational and time-management skills are also essential.

Requirements:
  • Graduate in any discipline (Bachelor's degree required)
  • Prior experience in customer service, inside sales, or relationship management is a plus
  • Proficiency in English and basic computer skills (MS Office, CRM software)

This collaborative and high-growth environment offers the opportunity to contribute to changing lives—one transformation at a time. If you are passionate about interacting with people, solving problems, and creating meaningful client experiences, we encourage you to apply.

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