Customer Experience Representative

1 day ago


Mangalore, Karnataka, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 30,00,000
Job Opportunity

About Frido

We are dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being.

Mission Statement:

We design products to empower people to walk, sit, and sleep better.

Responsibilities:

  1. Handle customer calls with professionalism and empathy.
  2. Provide accurate information regarding products, services, and policies.
  3. Record and update customer interactions in the CRM system.
  4. Assist in resolving basic queries and escalating issues when required.

You will also ensure clear communication in Hindi and English at all times. Your role is to deliver quality conversations.

Key Performance Indicators (KPIs):

  • Providing exceptional customer service.
  • Responding to customer inquiries efficiently.
  • Recording accurate customer interaction data.
  • Supporting the team in improving customer satisfaction.

This is an opportunity for you to make a positive impact on our customers' lives.



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