Customer Support Representative

23 hours ago


Mangalore, Karnataka, India beBeeSupport Full time ₹ 4,00,000 - ₹ 6,00,000
Customer Support Representative

This is a full-time on-site role for a Customer Support Representative located in the vicinity. The representative will be responsible for providing online support to customers, ensuring customer satisfaction, resolving technical issues, and delivering exceptional customer service.

  • Address customer queries across platforms - messaging, email, social media
  • To monitor all shipments on a daily basis to ensure that shipments are dispatched and delivered within specified time frames
  • Maintain inventory for packaging material and replenish stock as needed
  • Keep track of returns, refunds, exchanges and process them
  • Manage all marketplace order dispatches, reimbursements
  • Connect with customers to understand feedback
  • Managing smooth flow of operations at the warehouse

Requirements:

  • Prior experience in e-commerce operations is preferred but not required
  • Proficiency in using Microsoft Office Suite, specifically Excel
  • Good verbal and written English communication skills
  • Strong organizational and multitasking skills


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