Customer Service Representative

7 hours ago


Mangalore, Karnataka, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 9,00,000

Customer Service Representative Job Description

We are seeking a highly skilled and motivated customer service representative to join our team.

Job Description:

  • This position is responsible for providing exceptional customer service support and collections via phone calls.

Responsibilities:

  1. Assess and resolve customer inquiries, requests, and complaints primarily over the telephone.
  2. Utilize sound judgment and make decisions within established procedures for each service request.
  3. Manage and update customer interactions daily on an account-wise basis.
  4. Achieve key and critical performance targets.
  5. Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  6. Maintain effective work procedures according to client process workflows and policy guidelines.

Requirements:

  • Strong verbal and written communication skills.
  • Ability to resolve customer queries in the first point of contact.
  • Focus on delivering a positive customer experience.
  • Professional, courteous, friendly, and empathetic demeanor.
  • Active listening skills.
  • Good data entry & typing skills.
  • Ability to multi-task.
  • Capable of handling fast-paced, innovative, and constantly changing environment.
  • Team player with ability to contribute to process improvement ideas.

Education and Experience:

  • Graduation (any stream).
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.


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