ITSM Specialist

1 week ago

Agra, Uttar Pradesh, India beBeeServicenow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

ServiceNow ITSM Role

We are seeking an experienced professional to join our team as a ServiceNow ITSM Specialist. The ideal candidate will have in-depth knowledge of the ServiceNow platform and its various modules, including Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, and CSDM.

The successful candidate will be responsible for developing, testing, configuring, and integrating modules from ServiceNow with a focus on all ITSM modules. Additionally, they will capture requirements from business stakeholders and SMEs through demonstrations and workshops, coordinate with internal/external stakeholders for development of user stories, configurations, and ensure timely delivery.

Key Responsibilities:

  • Develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
  • Co-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage BAU tasks.
  • Provide value-based assessments and workshops to help the maximize business results from ServiceNow software.

Requirements:

  • At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources.
  • Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Configure Performance Analytics, Reporting & Dashboards.

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