Computer Systems Support Specialist

20 hours ago

Bengaluru, Karnataka, India beBeeITSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Summary

This role provides first- and second-level technical support to global employees across multiple sites, supporting all levels of the organization.

Key Responsibilities
  • Ensure timely operational and technical support for personal computers and troubleshooting of domestic computer hardware and software issues.
  • Provide prompt and effective troubleshooting, resolution, and documentation of problems and service requests.
  • Develop accurate installation and configuration procedures for standard and non-standard software packages.
  • Manage deployment and rollout of software and hardware assets.
  • Maintain an up-to-date inventory of equipment.
  • Create and maintain a knowledge base to support users in resolving common issues.
  • Collaborate with the Cybersecurity team to secure network infrastructure.
  • Update problem management databases with timely and meaningful information.
  • Gather and log relevant details about issues and attempts to resolve them.
  • Utilize the knowledge base to assist in troubleshooting efforts and provide expert advice.
  • Assist in deploying desktop PCs and peripherals to meet business needs.
  • On-board new employees with comprehensive orientation to computer systems.
  • Respond promptly to voice mail and email inquiries daily.
  • Develop a working knowledge of desktop applications and operating system software supported by Desktop Services.
  • Troubleshoot and assist in the use of supported software applications.
Requirements
  • Bachelor's degree in Computer Science or related field of study.
  • At least 2 years of experience in Desktop and/or Helpdesk support environments.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows) is essential.
  • Fluent English language skills; additional languages are highly valued.
  • Experience working with international clients in various regions including USA and Europe.
  • Proficient knowledge of Microsoft office; SAP is an advantageous skill.
  • Experience with Desktop or Helpdesk support is an asset in this role.

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