System Support Specialist

12 hours ago

Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Support Specialist

We are seeking a skilled Support Specialist to join our team. The ideal candidate will possess strong analytical skills, be able to think critically, and have excellent communication skills.

  • Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.
  • Identifies and documents business strategies, objectives and drivers.
  • Analyzes and documents business processes and metrics, and identifies improvement opportunities.
  • Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.
  • Re-engineers processes to deliver greater effectiveness and efficiency.
  • Identifies/documents how applications and systems interact to support business processes.
  • Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.
  • Uses knowledge of systems and industry requirements to develop or modify complex information systems.
  • Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.
  • Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct.
  • Conducts tests using client data to be certain client needs will be met.
  • Verifies through testing that changes made by programmers to one part of the application do not impact other parts.
  • Reports and reviews testing results.
  • Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.
  • May mentor, guide, advise and/or check the work of less experienced business systems analysts.
  • Considers business implications of the application of technology to the current business environment.
Requirements:
  • Bachelor's degree in computer science or information systems or the equivalent combination of education, training, or work experience.
  • Masters degree desirable.
Preferred Skills:
  • Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business.
  • Knowledge of financial services industry.
  • Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development.
  • Knowledge of standards relevant to the software industry, e.g., ISO, CMM, Six Sigma.

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