System Support Specialist
24 hours ago
System Support Professional
">We are seeking a skilled System Support Professional to join our team. The successful candidate will be responsible for ensuring the seamless operation of our sales tools, providing timely and accurate resolution of support tickets.
">The primary sales tools to be supported include Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions. The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
">Key Responsibilities:
">- Assign, troubleshoot, and resolve tickets from sales users related to supported sales tools.
- Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
- Triage Level 2 tickets to the right stakeholders with required information.
- Assist in scheduled maintenance of the systems via data migrations.
- Maintain SLA targets.
- Manage access and visibility related issues.
- Assist with documentation of best practices and usage.
Required Skills and Qualifications:
">The successful candidate will possess:
">- At least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
- Salesforce Administrator experience is highly preferred.
Benefits:
">Our company offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to helping our employees achieve their career goals and provide ongoing training and support.
"][-
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