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Desktop Computer Systems Specialist
2 weeks ago
We are seeking a skilled Desktop Support Engineer to provide technical assistance and support to end-users for their computer hardware, software, and network-related issues. As an IT Field Support Specialist, you will work with Engineers to travel to data centers, warehouses, and other locations to install, configure, and maintain computer systems, servers, and network devices.
Key Responsibilities:- User Support: Provide prompt and courteous support to end-users addressing hardware and software-related concerns and troubleshooting issues.
- On-site Technical Support: Provide on-site assistance for the installation, configuration, and maintenance of computer systems, servers, and network devices.
- Desktop Setup and Configuration: Install, configure, and deploy desktop computers, laptops, printers, and peripherals ensuring they meet organizational standards.
- Software Installation and Updates: Install, update, and troubleshoot software applications ensuring compatibility and adherence to licensing agreements.
- Hardware Troubleshooting: Diagnose and resolve hardware issues such as malfunctioning components or peripherals to maintain a reliable computing environment.
- Operating System Support: Provide support for operating systems (e.g., Windows, macOS) including installation, configuration, and troubleshooting.
- Account Management: Manage user accounts, permissions, and access controls ensuring security and compliance with organizational policies.
- 2-3 years of relevant experience as a Desktop Support Engineer.
- Flexible to work in rotational shifts including US, Europe, India time zones.
- Flexible to travel to data centers and warehouses within India, APAC.
- Excellent written, oral communication in English, local languages with professional articulation skills required for interacting with customers.
- Knowledge of network security practices and anti-virus programs.
- Experience using ITSM tools such as ServiceNow.
- Good understanding of Google Suite products.
- Experience in supporting Win8, 10, macOS, iOS, and Android products.
- ITIL v4 Foundation certification nice to have.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
- Experience in handling basic audits.
- Knowledge of IP networks, DNS, DHCP, WAN, LAN, and experience with troubleshooting all aspects of wired and wireless configuration.
- Having experience with Google Workspace, Cisco Switching, Routing, and Okta will be an advantage.
- Certification in CCNA would be a plus.
Our organization provides expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
