
Digital Collections Strategic Lead
3 days ago
We are seeking an experienced leader to manage and motivate a team of digital collections specialists. As a Digital Collections Team Leader, you will be responsible for developing and executing digital collections strategies, analyzing campaign performance, and ensuring a positive customer experience.
The ideal candidate will have a strong understanding of digital marketing channels, excellent analytical skills, and a proven ability to lead a team. While direct collections experience is a plus, candidates with a strong background in digital campaign management and client handling are highly encouraged to apply.
- Team Leadership & Management:
- Lead, mentor, and coach a team of digital collections agents to meet and exceed key performance indicators (KPIs).
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive and high-performance work environment.
- Monitor team performance, ensuring adherence to quality standards and compliance protocols.
Key Responsibilities Include:
- Digital Collections Strategy & Execution:
- Develop and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.
- Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.
- Utilize data analytics to segment customer portfolios and tailor communication strategies.
- Collaborate with the analytics team to build and refine digital collections models.
Required Skills and Qualifications:
- Bachelor's degree in Business, Marketing, Finance, or a related field.
- 3-4 years of professional experience, with a strong preference for a background in digital marketing, campaign management, or collections.
- Proven experience leading a team.
- Excellent analytical skills with a strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, advanced formulas).
- Proficiency in creating compelling presentations using PowerPoint.
- Exceptional communication and interpersonal skills.
About This Role:
This role offers the opportunity to develop and execute strategic plans that drive business growth. You will be working closely with cross-functional teams to ensure seamless execution of campaigns and projects. If you are a results-driven individual who enjoys working in a fast-paced environment, we encourage you to apply.
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