Renewal Strategist Specialist

2 days ago

Gurgaon, Haryana, India beBeeRenewal Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

Job Title: Renewal Manager Spanish Language Expert

About This Role

Our organization is seeking a highly experienced and skilled Renewal Manager to join our team. As a key member of our Hospitality Cloud division, you will play a crucial role in successfully managing client renewals and driving retention and customer loyalty.

Key Responsibilities
  • Negotiate and close renewals with assigned clients, identifying additional opportunities for growth and expansion.
  • Demonstrate solution-selling skills and effectively manage internal relationships with Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives.
  • Work closely with Account Managers to maintain and expand the company's customer footprint.
  • Leverage a renewal framework to focus on closing contract renewals among streamlined customers.
  • Present products and services information to all accounts.
  • Build rapport with customers via phone conversations.
  • Set aggressive goals for annual revenue achievement against each account.
  • Accurately forecast sales opportunities via pipeline report.
  • Monitor and report renewal activity within Salesforce.com.
  • Handle customer renewals to prevent contractual gaps.
  • Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion.
Requirements
  • Spanish Language Expertise is a must-have.
  • Bachelor's degree is required (strong academic performance is desired).
  • At least 4+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed).
  • Experience selling or managing accounts in SaaS/technology/hospitality space a plus.
  • History of exceeding sales goals is highly desired.

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