Customer Service Expert

19 hours ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

**Job Summary:**

We are seeking an experienced professional to fill the role of Customer Service Consultant. This position will be responsible for handling customer inquiries and issues via email in a timely and professional manner.

  • Provide accurate information and solutions to customer queries regarding our services.
  • Maintain a high level of customer satisfaction by ensuring all interactions are handled efficiently and effectively.
  • Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
  • Keep detailed records of customer interactions and transactions.
  • Assist in the development and improvement of email templates and customer service processes.
  • Stay updated on the latest process changes, and policies to provide accurate information to customers.
  • Onboard, train, and manage contractors during high volume cases to ensure consistent service quality.
  • Monitor contractor performance and provide feedback to ensure adherence to company standards

**Requirements:**

To succeed in this role, you will need:

  • Excellent written communication skills with a strong attention to detail.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong problem-solving skills and a customer-centric mindset.
  • Basic understanding of financial services and corporate actions is a plus.
  • Proficiency in using email and customer service/proprietary software.
  • Ability to work independently and as part of a team.
  • Previous experience in an email customer service role is preferred but not required.
  • Graduate or post-graduate with any specialization.

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