GSA - Food and Beverage Service Specialist

1 month ago


Lucknow, Uttar Pradesh, India AccorHotel Full time

Job Summary:

We are seeking a skilled GSA - Food and Beverage Service Specialist to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for delivering exceptional food and beverage service to our guests.

Key Responsibilities:

  • Provide proficient and professional food and beverage service to guests, exceeding their expectations.
  • Welcome guests with a warm and friendly greeting, adhering to our service standards.
  • Report any issues or concerns to management, ensuring the interests of Mercure Ekana Sportz City Lucknow are protected.
  • Respond to customer queries in a timely and efficient manner, ensuring customer satisfaction.
  • Attend to guest complaints, requests, or inquiries regarding food and services.
  • Establish and maintain seamless coordination with all departments to ensure maximum cooperation, productivity, morale, and guest service.
  • Identify optimal cost-effective use of resources and educate the team on the same.
  • Set up operating equipment and inspect linen and condiments before service.
  • Familiarize yourself with all dishes on the menu.
  • Clear soiled chinaware, glassware, and silverware from guest tables and reset tables for the next arrival.
  • In the absence of the Food and Beverage Executive, take guest orders and advise guests on specials menu options.
  • Familiarize yourself with property layout, fire exits, and elevator locations.
  • Report any equipment malfunctions, emergency situations, or suspicious persons to the F&B Executive.

Qualifications:

Diploma or degree in Hotel Management or equivalent qualifications.

Work Type:

Full-time

Work Location:

Mercure Ekana Sportz City Lucknow



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