GSA - Food and Beverage Service Specialist
1 month ago
Job Summary:
We are seeking a skilled GSA - Food and Beverage Service Specialist to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for delivering exceptional food and beverage service to our guests.
Key Responsibilities:
- Provide proficient and professional food and beverage service to guests, exceeding their expectations.
- Welcome guests with a warm and friendly greeting, adhering to our service standards.
- Report any issues or concerns to management, ensuring the interests of Mercure Ekana Sportz City Lucknow are protected.
- Respond to customer queries in a timely and efficient manner, ensuring customer satisfaction.
- Attend to guest complaints, requests, or inquiries regarding food and services.
- Establish and maintain seamless coordination with all departments to ensure maximum cooperation, productivity, morale, and guest service.
- Identify optimal cost-effective use of resources and educate the team on the same.
- Set up operating equipment and inspect linen and condiments before service.
- Familiarize yourself with all dishes on the menu.
- Clear soiled chinaware, glassware, and silverware from guest tables and reset tables for the next arrival.
- In the absence of the Food and Beverage Executive, take guest orders and advise guests on specials menu options.
- Familiarize yourself with property layout, fire exits, and elevator locations.
- Report any equipment malfunctions, emergency situations, or suspicious persons to the F&B Executive.
Qualifications:
Diploma or degree in Hotel Management or equivalent qualifications.
Work Type:
Full-time
Work Location:
Mercure Ekana Sportz City Lucknow
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