GSA - Food and Beverage Service Specialist
7 days ago
As a GSA - Food and Beverage Service Specialist at Mercure Ekana Sportz City Lucknow, you will be responsible for delivering exceptional service to our guests. Your primary goal will be to ensure that every guest has a memorable experience with us.
Key Responsibilities
- Welcome guests and ensure they feel valued and respected.
- Provide proficient and professional food and beverage service to meet and exceed guest expectations.
- Respond to customer queries and resolve issues in a timely and efficient manner.
- Establish and maintain seamless coordination with all departments to ensure maximum cooperation, productivity, and guest service.
- Identify optimal cost-effective use of resources and educate the team on the same.
- Responsible for setting up operating equipment and ensuring linen and condiments are inspected before service.
- Ensure familiarity with all dishes on the menu.
- Clearance of all soiled chinaware, glassware, and silverware from the guest table and reset the table for the next arrival.
- In the absence of the Food and Beverage Executive, take guest orders and advise guests on specials and menu options.
- Ensure familiarity with the property layout, fire exits, and elevator locations.
- Report any equipment malfunctions, emergency situations, or suspicious persons to the F&B Executive.
Requirements
- Diploma or degree in Hotel Management or any other equivalent qualifications.
Working Conditions
- Full-time employment.
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