Client Solution Expert

3 days ago

Noida, Uttar Pradesh, India beBeeSupport Full time US$ 3,50,000 - US$ 5,00,000
Job Description

The role of a Client Support Specialist is pivotal in ensuring the seamless adoption and utilization of our solutions by clients. This individual will serve as the primary point of contact, providing timely and professional responses to client inquiries.

A key aspect of this position is managing onboarding and training sessions to guarantee smooth integration with our platforms. Additionally, the specialist will troubleshoot technical issues related to Collatio, Auriga, and Concentio, collaborating with technical teams as needed.

Required Skills and Qualifications
  • Bachelor's degree in Business, Computer Science, or a related field.
  • 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
  • Strong understanding of enterprise software and ability to learn technical details quickly.
  • Excellent communication, problem-solving, and relationship-building skills.
  • Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
  • Ability to manage multiple client accounts in a fast-paced environment.
Benefits

This role offers the opportunity to build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement. The specialist will also proactively identify client challenges and provide solutions or escalate appropriately, gathering client feedback to influence product improvements and roadmap priorities.

Others

Maintaining accurate records of client interactions, issue resolutions, and support tickets is crucial in this position. The specialist will create and update knowledge base articles, FAQs, and training materials to empower clients, generating regular reports on client health, support metrics, and recurring issues. Effective collaboration with product managers, engineers, and sales teams is essential in delivering client success.

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