Client Solutions Specialist

1 week ago

Greater Noida, Uttar Pradesh, India Vensure Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Essential Duties and Responsibilities

  • Analyze client configuration requests and design customized solutions to achieve their specific goals.
  • Implement customized product systems to address the unique business requirements of each client.
  • Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.
  • Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.
  • Regularly maintain and update all project-related documents and tracking systems.
  • Responsible for establishing and reviewing cases and tasks in Client space to ensure records are organized and up to date.
  • Advise clients on best practices and offer guidance for optimal software utilization.
  • Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.
  • Collaborate with team members on software releases and actively participate in ongoing training sessions.
  • Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.

If interested, kindly share the answers to the following questions:1. years of experience

2. current ctc (fixed+variable)

3. expected CTC

4. notice period

5. Who do you report to

6. Do you handle a team

7. summary of the profile

8. reason for job change

9. Are you comfortable commuting to this job location - Noida Sector - 142?

10. Are you comfortable working US/Night Shifts?

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