Customer Success Associate

1 week ago


Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

Cloud Counselage Pvt Ltd is a leading innovator in the field of investment management.

We are seeking an experienced Customer Success Associate to join our team. As a workflow expert, you will play a crucial role in ensuring our clients receive exceptional support and service.

Job Description:

The successful candidate will have 3-5 years of experience in customer support, with a strong understanding of investment management workflows and operations. You will be responsible for onboarding new users, responding to support tickets, and communicating with clients about product enhancements. Additionally, you will work closely with key decision makers to develop and maintain strong relationships.

Required Skills and Qualifications:

  • Strong understanding of investment management workflows and operations
  • 3-5 years experience in customer support
  • Client-facing experience
  • Ability to manage multiple projects and work collaboratively

Benefits:

  • Excellent opportunity to grow and develop your skills
  • A collaborative culture of smart, young, and dedicated professionals
  • Super modern office space with cappuccino on tap, ping pong tables, and an exciting atmosphere
  • Other perks and employee benefits

Salary: We offer a competitive salary of $85,000 per year, commensurate with experience.

Location: This is a remote job, but occasional visits to the office may be required.



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