Customer Experience Liaison

22 hours ago

Allahabad, Uttar Pradesh, India beBeeCommunications Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Customer Experience Liaison

A key role in our organization, a Customer Experience Liaison is responsible for ensuring seamless learner experiences through proactive onboarding and timely engagement.

Main Responsibilities:

  • Proactively welcome new learners with personalized calls to guide them through account setup and initial orientation within 48 hours.
  • Contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Provide feedback on workflows and suggest enhancements to improve the learner experience.

Essential Skills & Competencies:

  • Excellent Communication: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.

Benefits:

We offer a dynamic work environment that promotes growth and development. Our team members enjoy competitive compensation packages, comprehensive benefits, and opportunities for professional advancement.

Others:

This role requires excellent communication skills, strong problem-solving abilities, and a learner-centric mindset. If you are passionate about delivering exceptional customer experiences and have a knack for resolving complex issues, we encourage you to apply.

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