Software Engineer Customer Support Specialist

3 weeks ago


Bengaluru, Karnataka, India SmartBear Full time

At SmartBear, we are driven by a passion for innovation and customer satisfaction. Our cutting-edge tools are trusted by millions of developers worldwide, including Adobe, JetBlue, FedEx, and Microsoft.

Zephyr Enterprise is undergoing a transformative journey to better meet the evolving needs of our end-users while maintaining our market leadership and strong brand reputation in the Test Management Vertical.

We're seeking a seasoned Senior Software Engineer to join our team as a Product Support specialist, driving exceptional customer experiences through timely resolution of escalated issues.

  • You will report directly to our Support Manager and be responsible for resolving high-priority customer problems, collaborating with the Support team to ensure effective issue resolution.
  • With hands-on experience working in Java 8 or higher, you will debug application code, provide patches when necessary, and interact seamlessly with Engineering, QA, and Support teams.
  • We value individuals who can communicate complex technical information clearly, providing detailed RCA and patch solutions to customers.

This role requires a strong understanding of software development principles, excellent problem-solving skills, and the ability to work in a fast-paced environment. As a valued member of our team, you will have opportunities to grow professionally and contribute to our mission of making technology-driven worlds a better place.

Why Join SmartBear?
  • Experience unparalleled career growth and development opportunities.
  • We invest in your success and foster an inclusive, dynamic work environment that celebrates diversity and creativity.
  • Enjoy comprehensive benefits, including flexible work arrangements and generous paid time off.
  • Be part of a company committed to social responsibility and ethical corporate practices, promoting positive change in our communities.

A competitive salary range for this position is $120,000 - $160,000 per year, depending on experience and qualifications.



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