Software Engineer Support Specialist
1 week ago
Software Engineer Support Specialist
About JFrog:
JFrog is reinventing DevOps to help the world's most significant companies innovate.
We're a special place with a unique combination of brilliance, spirit and great people.
As software plays a central role in everyone's lives, you'll be part of a critical mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production.
Salary Estimate: ₹80,000 - ₹1,20,000 per month
About the Job:
We're looking for top-notch Developer Support Engineers to be the technical focal point for our customers.
Key Responsibilities:
- Troubleshoot complex customer CI/CD scenarios and provide innovative solutions.
- Develop scripts in Bash, Python, and Groovy for debugging and automating.
- Set up JFrog applications and 3rd party products in various development environments.
- Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters.
- Reproduce customer scenarios and fill relevant bugs/features.
- Maintain and improve a knowledge base of known issues and solutions.
- Integrate and collaborate with our R&D, QA, Release and Sales teams.
Requirements:
- 2+ years of experience in technical support.
- Understanding of Java or other compiled language.
- Experience in customer-facing roles.
- Experience in Linux.
- Able to manage complex, escalated cases involving multiple architectures across multiple platforms.
- Strong technical software-related debugging skills.
- Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat.
- Experience in the DevOps industry.
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