Software Engineer Support Specialist

1 week ago


Bengaluru, Karnataka, India JFrog Full time

Software Engineer Support Specialist

About JFrog:

JFrog is reinventing DevOps to help the world's most significant companies innovate.

We're a special place with a unique combination of brilliance, spirit and great people.

As software plays a central role in everyone's lives, you'll be part of a critical mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production.

Salary Estimate: ₹80,000 - ₹1,20,000 per month

About the Job:

We're looking for top-notch Developer Support Engineers to be the technical focal point for our customers.

Key Responsibilities:

  • Troubleshoot complex customer CI/CD scenarios and provide innovative solutions.
  • Develop scripts in Bash, Python, and Groovy for debugging and automating.
  • Set up JFrog applications and 3rd party products in various development environments.
  • Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters.
  • Reproduce customer scenarios and fill relevant bugs/features.
  • Maintain and improve a knowledge base of known issues and solutions.
  • Integrate and collaborate with our R&D, QA, Release and Sales teams.

Requirements:

  • 2+ years of experience in technical support.
  • Understanding of Java or other compiled language.
  • Experience in customer-facing roles.
  • Experience in Linux.
  • Able to manage complex, escalated cases involving multiple architectures across multiple platforms.
  • Strong technical software-related debugging skills.
  • Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat.
  • Experience in the DevOps industry.


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