Technical Support Specialist for Energy Component Software
2 days ago
**About Us**
Quorum Software is a leading provider of digital technology solutions that empower the next evolution of energy. Our vision connects the global energy ecosystem through cloud-first software, data standards, and integration.
**Job Summary**
We are seeking an experienced Technical Support Specialist to join our team in Pune, India or Bangalore, India. This role involves providing EC Level 2 Application Software Support and responsible for Incident, Service Request, Change and Problem management.
Responsibilities:
- Diagnose and troubleshoot software issues with SLAs
- Assess customer's reported issues to determine prioritization
- Consult and provide solutions to customers based on technical knowledge and business understanding
- Maintain documentation of assigned incidents, including internal and external communications
- Provide mentoring and technical knowledge sharing to junior team members
- Work closely with Continuous Service Manager for process improvement and delivering high-quality standards & products
- Ensure strong adherence to Service Level Agreements
- Work flexibly in shift or on-call duty to provide continuous support to customers 24/7
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Mathematics or equivalent
- At least 4 years of experience in delivering EC solution support or solution implementation
- Mentoring skills and experience training team members
- Good documentation skills and maintaining technical and support knowledge articles
- Experience in conducting training sessions to internal teams
- Good technical skills in software technologies such as Java, Oracle PL/SQL within Linux and Windows environment
- Experience in writing monitoring and automation scripts using Perl or Shell
- Experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications with SLAs
- Experience in Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) is an added advantage
- Experienced in ITIL Concepts of IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations
- Experienced in using IT Service Management Tools (ServiceNOW, JIRA, etc) to manage Customer Service Management engagements
About Quorum Software
We connect people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since then, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth.
Salary Range:
$60,000 - $80,000 per annum, depending on experience and qualifications.
About Us at Quorum Software
Quorum Software is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy, and Talent, have company-wide Unconscious Bias training, and more.
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