Technical Support Specialist for Energy Component Software

2 days ago


Bengaluru, Karnataka, India Quorum Software Full time

**About Us**

Quorum Software is a leading provider of digital technology solutions that empower the next evolution of energy. Our vision connects the global energy ecosystem through cloud-first software, data standards, and integration.

**Job Summary**

We are seeking an experienced Technical Support Specialist to join our team in Pune, India or Bangalore, India. This role involves providing EC Level 2 Application Software Support and responsible for Incident, Service Request, Change and Problem management.

Responsibilities:

  • Diagnose and troubleshoot software issues with SLAs
  • Assess customer's reported issues to determine prioritization
  • Consult and provide solutions to customers based on technical knowledge and business understanding
  • Maintain documentation of assigned incidents, including internal and external communications
  • Provide mentoring and technical knowledge sharing to junior team members
  • Work closely with Continuous Service Manager for process improvement and delivering high-quality standards & products
  • Ensure strong adherence to Service Level Agreements
  • Work flexibly in shift or on-call duty to provide continuous support to customers 24/7

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Mathematics or equivalent
  • At least 4 years of experience in delivering EC solution support or solution implementation
  • Mentoring skills and experience training team members
  • Good documentation skills and maintaining technical and support knowledge articles
  • Experience in conducting training sessions to internal teams
  • Good technical skills in software technologies such as Java, Oracle PL/SQL within Linux and Windows environment
  • Experience in writing monitoring and automation scripts using Perl or Shell
  • Experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications with SLAs
  • Experience in Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) is an added advantage
  • Experienced in ITIL Concepts of IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations
  • Experienced in using IT Service Management Tools (ServiceNOW, JIRA, etc) to manage Customer Service Management engagements

About Quorum Software

We connect people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since then, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth.

Salary Range:

$60,000 - $80,000 per annum, depending on experience and qualifications.

About Us at Quorum Software

Quorum Software is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy, and Talent, have company-wide Unconscious Bias training, and more.



  • Bengaluru, Karnataka, India Quorum Software Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring their success with our software solutions.Key Responsibilities:- Provide timely and effective technical support to...


  • Bengaluru, Karnataka, India Jobs for Humanity Full time

    About the position:The Application Support Specialist will be responsible for providing technical support activities for a software production processing environment. This includes installing, maintaining and supporting application/source code and/or its components and subsystems, including third-party software. The successful candidate will analyze and...


  • Bengaluru, Karnataka, India Jobs for Humanity Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical support activities for a software production processing environment. This includes installing, maintaining, and supporting application/source code and/or its components and subsystems, including third-party...


  • Bengaluru, Karnataka, India Conceptia Software Technologies Full time

    Key ResponsibilitiesAs a Software Technical Support Specialist at Conceptia Software Technologies, you will provide expert technical guidance and support to customers using the SolidWorks Suite of Products. This role involves addressing technical questions, providing advice, and modeling assistance via remote sessions, email, and phone.Customer FocusYou will...


  • Bengaluru, Karnataka, India Quorum Software Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, troubleshooting complex issues, and working closely with our product and engineering teams to resolve customer incidents.Key...


  • Bengaluru, Karnataka, India Thales Full time

    Thales, a leading global technology company, offers a challenging opportunity for a Senior Component Technical Specialist to join their team in Bangalore, India.About the Role:To provide technical expertise and support for products, equipment, and systems by validating selected components, providing feedback, and suggesting alternative components from...


  • Bengaluru, Karnataka, India Snaphunt Full time

    Job OverviewWe are seeking an experienced Technical Sales Specialist to join our team in Dubai, UAE.Job DescriptionThe successful candidate will have at least 2 years experience within a B2B Account Management or Sales Engineer role, ideally within the Consulting and Environment / Renewable Energy / Sustainability industry.This role offers a breadth of...


  • Bengaluru, Karnataka, India Flexera Software India LLP Full time

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Flexera Software India LLP.This role is ideal for individuals with excellent technical skills, robust troubleshooting abilities, and excellent communication skills.The successful candidate will be responsible for providing technical support to...


  • Bengaluru, Karnataka, India Conceptia Software Technologies Full time

    Technical Support SpecialistWe are seeking a highly skilled Female Technical Support Specialist to join our team at Conceptia Software Technologies.The successful candidate will provide technical support to our customers via remote sessions, email, and phone, addressing a wide range of technical questions and providing guidance and advice on using the...


  • Bengaluru, Karnataka, India Envision Energy Full time

    Job Title: Procurement Specialist - Wind EnergyWe are seeking an experienced Procurement Specialist to join our team at Envision Energy, a leading multinational corporation in the wind energy industry.Estimated Salary: ₹1,200,000 - ₹1,800,000 per annumCompany OverviewEnvision Energy is a pioneering company in the field of wind power technology and energy...


  • Bengaluru, Karnataka, India Conceptia Software Technologies Full time

    At Conceptia Software Technologies, we are seeking a highly skilled Technical Support Specialist to join our team.This role will involve providing technical assistance to our clients, utilizing the SolidWorks Suite of Products.The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong understanding of...


  • Bengaluru, Karnataka, India O'Brien Energy Full time

    About O'Brien EnergyWe are an Australian company with a national presence recognized for building modern energy solutions in the pursuit of energy efficiency, reliability, and emissions reduction.We have a diverse workforce delivering modern hot water, steam and furnace solutions and services to industrial and commercial businesses across Australia. Our...


  • Bengaluru, Karnataka, India Jobs for Humanity Full time

    Job Title: Windows Application Support Specialist - Data ManagementAbout the RoleWe are seeking a skilled Windows Application Support Specialist to join our team in data management. In this role, you will be responsible for providing technical support activities for a software production processing environment.Key Responsibilities:Install, maintain, and...


  • Bengaluru, Karnataka, India Flexera Software India LLP Full time

    Job Description: We are seeking a highly skilled Technical Support Specialist to join our team at Flexera Software India LLP. As a Technical Support Specialist, you will be responsible for providing excellent technical support to our customers, partners, and field engineers via various communication channels. Key Responsibilities: Provide technical support...


  • Bengaluru, Karnataka, India Software AG Full time

    About the Role:Software AG is seeking an experienced Technical Support Specialist to join our team. The ideal candidate will provide technical support and guidance for the Cumulocity platform, ensuring seamless onboarding and resolution of connectivity issues.Essential Responsibilities:Provide technical support and guidance for Cumulocity platform...


  • Bengaluru, Karnataka, India Siemens Limited Full time

    Siemens Limited, a global leader in the energy sector, is seeking a highly skilled Technical Content Specialist to join its team. This role will be based at our site in Gurgaon, with opportunities to work on projects across India and beyond.As a Technical Content Specialist, you will play a crucial role in creating high-quality technical documentation for...


  • Bengaluru, Karnataka, India O'Brien Energy Full time

    Job Title:Energy Solutions CoordinatorCompany Overview:O'Brien Energy is a leading Australian company providing modern energy solutions to industrial and commercial businesses. We specialize in building innovative energy efficiency, reliability, and emissions reduction solutions.About the Role:We are seeking an experienced Bid Management Specialist to join...


  • Bengaluru, Karnataka, India Enterprise Software Solution Lab Full time

    Job Summary:Enterprise Software Solution Lab seeks a skilled Technical Support Specialist to take ownership of customer issues and provide timely resolutions.Key Responsibilities:Troubleshoot and resolve technical issues with software and hardware systems.Collaborate with internal teams to escalate unresolved issues.Communicate effectively with customers via...

  • Energy Specialist

    2 weeks ago


    Bengaluru, Karnataka, India Bigeta Energy Solutions Full time

    Job SummaryWe are seeking an experienced Energy Specialist to join our team at Bigeta Energy Solutions. As a key member of our sustainability consulting team, you will be responsible for executing energy and sustainability services to industrial and commercial facilities.The ideal candidate will have a strong background in energy engineering, excellent...


  • Bengaluru, Karnataka, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Job OverviewThe Hitachi Energy Indian Operations Center (INOPC) is a key competence center with a team of skilled engineers who focus on various aspects of infrastructure support, including engineering, planning, procurement, and commissioning.As a Senior Infrastructure Specialist - Linux, you will be responsible for providing high-level technical support to...