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Banquet Operations Manager
1 month ago
We are seeking a seasoned professional to lead our banquet team at NOVOTEL in Bengaluru, India. As a key member of our food and beverage department, you will be responsible for overseeing all aspects of banquet operations.
About the RoleThis is a challenging opportunity for a talented individual with a proven track record in banquet management. You will be responsible for ensuring exceptional service and memorable experiences for our guests.
Key Responsibilities- Lead and manage the banquet team to deliver high standards of service excellence and guest satisfaction.
- Collaborate with various departments, including culinary, stewarding, and conference services, to ensure seamless event execution.
- Oversee the planning and coordination of banquet events from initial client meetings to post-event evaluations.
- Manage inventory, equipment, and staffing to optimize operational efficiency and cost-effectiveness.
- Conduct regular team meetings and training sessions to enhance skills and maintain service standards.
- Address guest concerns promptly and professionally, ensuring positive resolutions.
- Maintain accurate records for beverage consumption, inventory, and event details.
- Participate in BEO (Banquet Event Order) meetings and effectively communicate changes to the team.
- Implement and enforce safety and sanitation policies in all banquet operations.
- Analyze event feedback and market trends to continually improve banquet offerings and services.
- Develop and maintain strong relationships with clients and vendors.
- Proven leadership experience in food & beverage management, specifically in banquet operations.
- Bachelor's degree in Hospitality Management, Event Management, or a related field preferred.
- Excellent organizational and time management skills with a keen eye for detail.
- Strong communication and interpersonal abilities, with a focus on customer service.
- Proficiency in Microsoft Office suite and banquet management software.
- Demonstrated ability to work effectively under pressure in a fast-paced environment.
- Strong problem-solving skills and ability to make quick, sound decisions.
- Team-oriented mindset with the ability to motivate and lead staff.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Physical stamina to stand and walk for extended periods, and ability to lift up to 40 lbs.
- Knowledge of current food and beverage industry trends and best practices.
- Familiarity with event planning and management principles.
- Understanding of health and safety regulations in food service.
- Ability to maintain calm and courteous demeanor in high-stress situations.
