
Collections Specialist
2 days ago
Looking for a challenging role that requires exceptional customer service skills? As a Collections Specialist, you will be responsible for managing a portfolio of customer credit accounts. Your duties will include providing outstanding customer support, resolving past due balances, and collaborating with other teams to resolve issues.
Responsibilities:
- Maintain a portfolio of customer accounts by performing weekly/monthly invoice inquiries, responding to customer inquiries, distributing customer statements, resolving purchase order issues, and performing account reconciliations as needed.
- Interpret customer contract terms and billing schedules to ensure accurate processing.
- Analyze past due accounts, determine the reason for non-payment, and recommend the best course of action to resolve the issue.
- Assist in reconciling transactions and balances to maintain accurate records.
- Support the monthly calculation of the bad debt reserve.
- Manage accounts receivable customer files and records.
- Investigate and resolve customer queries in a timely manner.
About You
- We are seeking an individual with 3+ years of experience in Accounts Receivable or relevant customer-facing roles.
What We Offer:
- A dynamic and fast-paced environment that fosters collaboration and growth.
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