
Collections Specialist
13 hours ago
As a Collections Specialist, you will play a key role in ensuring timely payment from Amazon customers. This position requires strong communication and problem-solving skills to resolve billing issues and reconcile accounts.
- Key Responsibilities
- Manage and resolve receivables related queries received from customers
- Support customers to resolve billing issues and reconcile accounts
- Maintain detailed records of post correspondence updates on accounts receivable to ensure aging is up to date
- Collaborate with stakeholders to resolve customer disputes and establish good client relationships
- Monitor high-risk accounts and escalate challenges to management as needed
- Continually look for ways to improve the customer experience and streamline processes
Required Skills and Qualifications
- Bachelor's degree in accounting or commerce (B. Com)
- Advanced knowledge of Excel and Microsoft Office products
- Experience in finance operations, shared services, accounts payable, account receivable, or general ledger
Benefits
- Opportunity to work with a global company like Amazon
- Chance to develop strong analytical and problem-solving skills
- Ability to collaborate with various stakeholders across different departments
Others
- Frequent interaction with customers via email and phone calls
- Negotiation and conflict resolution skills required
- Reconcile complex accounts and maintain attention to detail
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