Collections Specialist

2 days ago

Pune, Maharashtra, India Staff4Me Full time ₹ 5,00,000 - ₹ 10,00,000 per year

We are seeking a dedicated and experienced Collections Specialist to join our team at Staff4Me. As a Collections Specialist, you will be responsible for maintaining customer relationships and ensuring timely payment of outstanding accounts receivable.

Responsibilities:

  • Conduct outbound collection calls in a professional manner to maintain customer relationships
  • Instruct customers on how to process payments via our online portal
  • Provide daily, weekly tracking reports and metrics on outstanding AR
  • Document collection activity within our collections module and Excel
  • Provide customer invoices, statements, and contracts as requested
  • Identify and fully document any disputed items from customers and coordinate with internal departments for resolution
  • Resolve client-billing problems and decrease accounts receivable delinquency

Requirements:

  • 3 years relevant work experience
  • Prior experience in commercial collections or accounts receivable is a must (minimum $10,000 collection experience)
  • Proficiency in using collection management software and MS Office applications
  • Strong negotiation and communication skills
  • Excellent attention to detail and ability to work effectively under pressure
  • Good problem-solving and analytical skills
  • Ability to handle confidential and sensitive information with integrity
  • Strong organizational and time management abilities
  • Ability to work independently and collaboratively in a team environment
  • Knowledge of legal and regulatory requirements related to collections is a plus

Requirements

  • Prior experience in commercial collections or accounts receivable (minimum $10,000 collection experience)
  • Proficiency in collection management software and MS Office applications
  • Strong negotiation and communication skills
  • Excellent attention to detail and ability to work under pressure
  • Good problem-solving and analytical abilities

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

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