IT Support Technician

1 week ago

Kurnool, Andhra Pradesh, India beBeesupport Full time ₹ 6,00,000 - ₹ 8,00,000

Hiring for a Technical Support Specialist role.

About the Position

The successful candidate will provide technical assistance to end-users, addressing hardware, software, and networking issues while maintaining excellent working relationships with users and peers.

Responsibilities:

  • Minimum 0.6 month-2 years of technical support experience.
  • Excellent verbal and written communication skills as well as interpersonal skills.
  • Clear communication of issues and problem resolutions.
  • Level 1 desktop support up to end-user level including hardware, software, and networking problems.
  • Basic knowledge of concepts of networking, TCP/IP, and LAN troubleshooting.
  • Basic knowledge of MS Office is preferable.
  • Basic understanding of Active Directory, DNS, DHCP.
  • Basic Azure knowledge.
  • Knowledge of Windows 10 and 11.
  • Basic knowledge of Windows Server OS 2016.
  • Knowledge in antivirus, VPN, endpoint security applications, desktop applications.
  • Able to follow documented issue resolution procedures.
  • Certifications like AZURE MCP/CCNA, ITIL are an added advantage.
  • Flexible and willing to work outside core business hours as required.
  • Able to resolve issues proactively and independently, yet also function well within a team.

Qualifications:

  • Must be a graduate without any arrears.
  • At least 0.6 month of experience in IT Support.
  • Must be able to support on holidays.

Required Skills:

  • Technical support experience.
  • Communication skills.
  • Problem-solving skills.
  • Knowledge of desktop and networking issues.

This position offers competitive remuneration and benefits.

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