Cloud Support Specialist

4 days ago

Kurnool, Andhra Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 19,00,000
Job Summary

Flynaut is seeking a skilled technical support specialist to deliver exceptional remote IT support with a focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

As a technical support specialist, you will troubleshoot complex issues, guide junior technicians, and drive successful Exchange and SharePoint migrations while ensuring best-practice IT asset management and preventive maintenance.

Key Responsibilities

  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Work with an architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.

Device & Endpoint Management

  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.

Active Directory / Azure AD

  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.

Troubleshooting & Monitoring

  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Proactively monitor infrastructure via RMM tools and escalate systemic issues.

Support & Triage Leadership

  • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.

Customer Engagement

  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.

Compliance & Documentation

  • Maintain precise records of incidents, fixes, and system configurations.
  • Uphold asset-management and preventive-maintenance standards.

Collaboration & Escalation

  • Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.
  • Contribute to continuous improvement of knowledge bases and SOPs.

What We Offer

Opportunities to work with the latest Microsoft cloud technologies. A collaborative environment and opportunities for continuous upskilling.

About Flynaut

If you're passionate about solving problems, mentoring others, and driving cloud-first solutions, we'd love to hear from you.

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