ServiceNow Solutions Architect

1 day ago

Davangere, Karnataka, India beBeeTechnical Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
ServiceNow Technical Lead

We are seeking an experienced ServiceNow Technical Lead to join our team.

  • This leadership role requires technical expertise, strong leadership skills, and effective customer-facing communication to deliver high-quality solutions on the ServiceNow platform.
Key Responsibilities:
  1. Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.
  2. Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  3. Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  4. Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  5. Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  6. Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  7. Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  8. Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
Required Skills and Qualifications:
  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

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