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Client Relations Specialist

4 weeks ago

Chennai, Tamil Nadu, India YR Media Full time

Job Title: Client Service

Location: Adyar

Job Type: Full-time

Timings: 9.30 am to 6.30 pm

About Us

We at YR Media deliver exceptional services to growth-oriented B2C & B2B companies by offering them branding, SEO, and SMM services. Additionally, we provide website and mobile application development services to enhance their brand visibility, user engagement, and lead generation.

Key Responsibilities


• Develop and maintain strong relationships with clients to gather feedback and resolve conflicts.


• Effectively identify and address client concerns to ensure their satisfaction.


• Schedule meetings and calls to ensure follow-up and closure of discussed matters.


• Serve as the primary point of contact for clients, addressing their concerns and answering their queries promptly.


• Collaborate with internal departments to ensure timely completion of tasks.

Requirements


• Possess 1-2 years of relevant experience in a client-facing role.


• Demonstrate excellent verbal and written communication skills to interact with clients effectively.


• Be able to handle an average of 6-8 clients simultaneously based on the nature of work.


• Showcase creative thinking and originality in problem-solving.


• Collaborate with the team to achieve common goals.

Bonus


• Hold a Bachelors' degree in business, finance, and operations.


• Have knowledge of digital marketing campaigns and concepts.


• Possess strong problem-solving abilities.


• Demonstrate adaptability to changing client needs and industry trends.

What You'll Get


• A flexible work environment that supports your growth.


• Recognition and opportunities for growth and development.


• The chance to upskill and enhance your professional abilities.


• The opportunity to work with a dynamic team that fosters learning and collaboration.