Client Relations Liaison

2 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

Key Responsibilities:

As a Client Relations Liaison, you will serve as the primary point of contact for assigned clients, ensuring seamless communication and tailored support to meet their needs.

Client Communication:

  • Proactively engage with clients to provide updates, gather necessary information, and address any concerns in a prompt and effective manner.
  • Explain the background verification process to clients, outlining the stages, required documentation, and timelines in a clear and concise manner.

Guidance and Consultation:

  • Offer guidance on navigating any challenges that may arise during the verification process, ensuring clients receive the necessary support to overcome obstacles.
  • Collaborate with internal teams to resolve complex matters, ensuring a seamless client experience from onboarding to completion.

Issue Resolution:

  • Investigate and resolve client inquiries, issues, and concerns in a timely and effective manner, ensuring clients receive prompt resolution.

Relationship Management:

  • Build and nurture strong relationships with clients, maintaining a high level of trust and confidence through proactive communication and tailored support.

Client Training:

  • Conduct training sessions or webinars for clients to educate them about the background verification process, our systems, and best practices, ensuring clients are empowered to navigate the process effectively.

Process Improvement:

  • Provide feedback from clients regarding the verification process, suggesting improvements to enhance efficiency and client satisfaction.

Documentation and Reporting:

  • Maintain accurate and detailed records of client interactions, inquiries, and resolutions, ensuring seamless communication and informed decision-making.

Cross-Functional Collaboration:

  • Collaborate with sales, operations, and compliance teams to ensure a seamless client experience from onboarding to completion, driving business growth and client satisfaction.

Qualifications and Requirements:

  • Proven experience in customer relationship management or client-facing roles, with a strong track record of building and maintaining strong client relationships.
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Strong problem-solving skills and the ability to think critically in complex situations, ensuring prompt and effective resolution of client inquiries and issues.
  • Empathy and patience to handle client concerns and inquiries, maintaining a high level of trust and confidence.
  • Ability to multitask, manage time effectively, and prioritize tasks, ensuring seamless communication and timely resolution of client inquiries and issues.
  • Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite, with a strong understanding of data management and reporting.
  • Attention to detail and accuracy in maintaining records and documentation, ensuring seamless communication and informed decision-making.


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