Operations Associate

4 weeks ago


Cochin, Kerala, India Alight Full time

Job Summary

We are seeking a highly skilled and motivated Senior Associate to join our team at Alight. In this role, you will be responsible for processing payrolls and HRIS tasks with a focus on meeting specific timelines and accuracy levels.

Main Responsibilities

Production:

  • Process and meet targets for production activities
  • Verify data at the second level if required
  • Provide feedback on quality issues found during audits
  • Escalate production-related issues in a timely manner
  • Maintain accuracy in all tasks

Prioritization and Task Management:

  • Prioritize and allocate daily tasks to meet SLA targets
  • Build and nurture constructive relationships with the onshore team and internal colleagues
  • Ensure team members receive required data in the right format and on time

Compliance and Quality:

  • Ensure ISMS compliance for the team
  • Adhere to company policies, rules, and regulations
  • Follow quality processes thoroughly, including checklists and standards

Key Requirements

To succeed in this role, you will need:

  • 2-5 years of experience in HRO/HR Shared services/Payroll
  • Basic level of PC literacy, including Word and Excel
  • Graduate from any stream or diploma holder
  • Good technical knowledge of payroll and payroll systems
  • A track record of face-to-face, telephone, and written contact with customers

What We Offer

We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.



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