Operations Associate
4 weeks ago
Job Summary
We are seeking a highly skilled and motivated Senior Associate to join our team at Alight. In this role, you will be responsible for processing payrolls and HRIS tasks with a focus on meeting specific timelines and accuracy levels.
Main Responsibilities
Production:
- Process and meet targets for production activities
- Verify data at the second level if required
- Provide feedback on quality issues found during audits
- Escalate production-related issues in a timely manner
- Maintain accuracy in all tasks
Prioritization and Task Management:
- Prioritize and allocate daily tasks to meet SLA targets
- Build and nurture constructive relationships with the onshore team and internal colleagues
- Ensure team members receive required data in the right format and on time
Compliance and Quality:
- Ensure ISMS compliance for the team
- Adhere to company policies, rules, and regulations
- Follow quality processes thoroughly, including checklists and standards
Key Requirements
To succeed in this role, you will need:
- 2-5 years of experience in HRO/HR Shared services/Payroll
- Basic level of PC literacy, including Word and Excel
- Graduate from any stream or diploma holder
- Good technical knowledge of payroll and payroll systems
- A track record of face-to-face, telephone, and written contact with customers
What We Offer
We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.
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