Senior Operations Manager US Healthcare
4 weeks ago
- About the RoleAs a Senior Operations Manager US Healthcare at ADVENXA, you will be responsible for overseeing day-to-day operations to ensure all Service Level Agreement (SLA) metrics are met.
Key Responsibilities:
- Implement company policies across operational areas, establish team goals, and monitor performance against Key Performance Indicators (KPIs).
- Communicate clearly with associates and senior associates regarding client expectations and accountability.
- Coordinate and participate in the completion of production standards, recognizing high performers, and managing a US client independently.
- Evolve job responsibilities in consultation with senior management.
- Screen and recruit production staff, plan training programs, manage employee issues, complete employee reviews, and implement HR policies.
Requirements
- Experience in shrinkage process management and attrition management.
- Ability to thrive in a process-driven environment and enforce process discipline.
- Target-oriented mindset with a focus on delivering quality output within agreed time schedules.
- Strong people management skills to foster a positive team culture and drive performance.
- Quality and time-conscious approach to work.
- Advanced knowledge and proficiency in navigating client systems.
- Expertise in process management and familiarity with US healthcare systems.
What We Offer
- Performance Bonus
- Yearly Bonus
- Provident Fund
- Health Insurance
- Cab Facility
Qualifications
- Bachelor of Science in Nursing
- Prior clinical experience as a registered nurse is usually required, with a minimum of several years of experience preferred
- Strong verbal and written communication skills
- Ability to convey complex medical information clearly and empathetically
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