Chief Digital Transformation Officer

1 day ago

Hubli, Karnataka, India beBeeEnterprise Full time ₹ 1,74,96,000 - ₹ 2,43,24,000
Director of Enterprise Software Support

At a leading global technology company, we drive the digital future of finance together.

As a professional team of global scale, we work with top clients on exciting projects in an environment where we learn and grow every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills, and are passionate about building the digital future of finance.

The Director of Enterprise Software Support will lead and oversee post-implementation customer support activities within a software company operating in the banking domain. Ideal candidates have multiple project experience along with software development experience in banks and more than 10 years of experience.

Key Responsibilities:

  • Leading and managing application support teams, ensuring effective execution of projects.
  • Developing and maintaining strong relationships with clients, understanding their needs, and aligning services to meet their expectations.
  • Ensuring early identification and reporting of possible product defects, collaborating with implementation teams, and communicating findings to the product development team for continuous improvement.
  • Defining and implementing service delivery strategies, ensuring efficient processes and timely project completion.
  • Driving business growth by identifying new opportunities within existing accounts and actively seeking new clients.

Required Skills and Qualifications:

  • 10 years of experience in IT companies, well-versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support to enterprise clients such as banks.
  • Bachelors or master's degree in Computer Science.
  • Banking experience is an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.
  • Strong leadership abilities, inspiring and motivating a team.
  • Experience in managing Support Teams, supporting Online/Mobile Banking and CRM solutions in financial institutions.

Benefits:

  • Performance-Linked Bonus: Enjoy a performance-linked bonus for your hard work.
  • Rewards Beyond the Job: Comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support.
  • Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies.
  • Unleash Your Potential: Develop yourself with opportunities, webinars, and in-house training sessions.

About Us:

Our mission is to enable financial institutions to become digital leaders.

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