Process Improvement Strategist
2 weeks ago
Salary: $150,000 - $200,000 per year (dependent on experience)
We are seeking an experienced Six Sigma Master Black Belt/Black Belt to join our team as a Director of Operational Excellence. This role requires a strategic thinker with a passion for driving operational excellence and improving key performance indicators (KPIs).
About the RoleThe successful candidate will have over 15 years of proven expertise in Process Improvement, Continuous Improvement, and Service Journey Optimization. They will collaborate closely with clients to identify inefficiencies, redesign processes, and implement best practices to achieve measurable results.
Key Responsibilities- Strategic Leadership:
- Partner with clients to assess existing processes and identify opportunities for improvement aligned with business objectives.
- Develop and execute process improvement strategies to enhance client KPIs such as productivity, quality, efficiency, and customer satisfaction.
- Act as a trusted advisor to clients, providing data-driven insights and solutions to enhance service journeys.
- Six Sigma Expertise:
- Lead complex process improvement initiatives using Six Sigma methodologies (DMAIC, Lean, Kaizen, etc.).
- Serve as a subject matter expert in Six Sigma tools and techniques to solve critical business problems.
- Mentor and coach project teams, including Green Belts and Black Belts, to ensure successful project delivery.
- Client Engagement:
- Build strong relationships with clients to understand their operational challenges and align improvement initiatives with their goals.
- Regularly communicate progress, deliverables, and outcomes to stakeholders at all levels.
- Education: Bachelor's degree in business, Operations Management, Engineering, or a related field (master's preferred).
- Certifications: Certified Six Sigma Master Black Belt/Black Belt (mandatory). Additional certifications in Lean, Kaizen, or Agile methodologies are a plus.
- Experience: 15+ years of demonstrated success in process improvement, continuous improvement, and service journey optimization in diverse industries.
- Analytical Skills: Expertise in data analysis, statistical modeling, and problem-solving. Proficiency in tools such as Minitab, Tableau, or Power BI.
- Leadership: Strong ability to influence, lead, and inspire cross-functional teams and stakeholders.
- Communication: Exceptional verbal and written communication skills, with a track record of delivering impactful presentations to executive leadership.
- Client-Focused: Proven experience working in client-facing roles, with the ability to build trust and drive measurable results.
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