Operational Excellence Strategist

6 days ago


Mumbai, Maharashtra, India Firstsource Full time

We are seeking an Operational Excellence Strategist to join our team at Firstsource, a leading provider of customized Business Process Management (BPM) services.

As an Operational Excellence Strategist, you will be responsible for driving process improvement and digitization initiatives across support functions, with the goal of eliminating costs, enhancing customer experience, and increasing efficiency.

To achieve this, you will establish strong relationships with functional heads and build a culture of continuous improvement and innovation within the organization.

You will also be responsible for coaching, guiding, and supporting teams to achieve strategic objectives, as well as managing and executing key cross-functional organizational initiatives.

In addition, you will explore opportunities for high-impact transformation initiatives, such as RPA/AI deployment, contact avoidance/elimination/deflection, and Intelligent Automation (IA) deployment.

You will work closely with stakeholders to identify automation opportunities, document requirements, and support the deployment of IA solutions.

Your key performance indicators will include value delivered through projects in support functions, automation identification and deployment support, project management and process improvement, facilitating change, and idea generation and management.

Requirements for this role include:

  • A Master's degree in Business Administration (MBA)
  • LSS Black Belt Certification or management consulting experience
  • Strong analytical, problem-solving, facilitation, and project management skills
  • Experience in Value Stream Mapping
  • Facilitating problem-solving workshops, kaizen events, and design sprints

Salary: $120,000 - $180,000 per annum. Location: Flexible remote work options available. Benefits include comprehensive health insurance, retirement plan, and paid time off.

Contact Rashmi Mall for more information on this exciting opportunity.



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