System Operations Coordinator

2 days ago


Pune, Maharashtra, India beBeeIT Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description

The role includes overseeing the ticket flow, assigning tickets, following up and ensuring end-to-end coordination between the client and engineers.

The coordinator will act as the single point of contact for all Service Desk requests.

  • Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries.
  • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal.
  • Support JIRA and Confluence users.
  • Control the additions, deletions, roles and memberships of users.
  • Manage user rights for tools according to the requirements of projects and teams.

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