Senior Grievance Resolution Manager

2 days ago


Kannur, Kerala, India beBeeGrievance Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Role Overview:

As a Grievance Resolution Specialist, you will be responsible for end-to-end grievance management across all channels. This role involves customer grievances, credit-bureau disputes and escalations, regulatory compliance, fraud detection, and process excellence.

The key responsibilities of this position include:

  • Customer Grievances: Run day-to-day grievance desk on email/phone and other possible channels, acknowledge within policy TATs, sort and prioritise severity and urgency, and drive first-time resolution with internal teams.
  • Credit-Bureau Disputes & Escalations: Handle all bureau dispute issues by handling the escalation with customers and liaising with internal teams to resolve the complaint reported.
  • Regulatory Compliance: Ensure complete records for internal audit, statutory audit, and regulatory inspections (complaint logs, TATs, decisions, communications, evidence).
  • Fraud Detection: Regular reporting of phishing/impersonation/loan-app clones/UPI frauds using your name to law enforcement authorities.

Required Experience & Skills: 5–9 years in grievance redressal, customer advocacy & credit-bureau operations in financial services. Strong working knowledge of regulatory frameworks, complaint documentation, and workflow management.



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