Customer Service Resolution Specialist

2 days ago

Kannur, Kerala, India beBeeEscalation Full time ₹ 12,00,000 - ₹ 20,00,000

About us

We are a leading online training and certification provider, offering comprehensive courses in various domains.

Our mission is to provide high-quality educational content and empower learners worldwide to achieve their career objectives.

We collaborate with top universities to create courses that enhance employability for working professionals and fresh graduates.

We are seeking an experienced professional to join our team as Escalations Manager.

Key Responsibilities:

  • Act as the final point of contact for unresolved learner complaints/escalations.
  • Analyze root causes of issues and implement preventive measures.
  • Collaborate closely with sales, delivery, tech, and support teams to ensure fast resolution.
  • Maintain escalation metrics, generate reports, and present trends to leadership.
  • Build and maintain a knowledge base of common issues and best practices.
  • Monitor SLAs and ensure adherence to resolution timelines.
  • Handle high-pressure situations with empathy, clarity, and professionalism.
  • Improve internal SOPs to minimize future escalations.

Required Skills and Qualifications:

  • 2–4 years of experience in call escalations in the EdTech industry.
  • Strong communication and conflict-resolution skills.
  • Ability to multitask and manage time effectively under pressure.
  • Proficiency in tools like Excel, CRM platforms, and ticketing systems.
  • Analytical mindset with a strong customer-first approach.
  • Bachelor's Degree required; MBA or PGDM is a plus.

Benefits:

A dynamic and innovative work environment.

Ongoing opportunities for professional growth and development.

How to Apply:

Please click on the link below to apply.

  • Customer Service Representative

    4 days ago

    Kannur, Kerala, India beBeeSupport Full time ₹ 7,00,000 - ₹ 10,00,000

    Customer Support Specialist">At our organization, we are seeking a highly skilled and proactive Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service via various channels, ensuring timely resolutions to customer inquiries, and contributing to the overall success...

  • Claims Resolution Specialist

    6 days ago

    Kannur, Kerala, India beBeeOncologist Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking an experienced professional to fill a Collection Specialist position with a strong background in Oncology billing and collections. The ideal candidate should have at least 3 years of experience in AR calling, possess excellent communication skills, and be able to handle complex claim resolutions while ensuring compliance with industry...

  • Senior Grievance Resolution Manager

    3 days ago

    Kannur, Kerala, India beBeeGrievance Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Role Overview:As a Grievance Resolution Specialist, you will be responsible for end-to-end grievance management across all channels. This role involves customer grievances, credit-bureau disputes and escalations, regulatory compliance, fraud detection, and process excellence.The key responsibilities of this position include:Customer Grievances: Run...

  • Customer Engagement Specialist

    4 days ago

    Kannur, Kerala, India beBeeRelationship Full time ₹ 30,00,000 - ₹ 50,00,000

    Customer Engagement SpecialistWe are seeking a highly motivated and customer-focused Customer Engagement Specialist to join our team.This is a full-time role that involves building and maintaining strong relationships with customers, ensuring high satisfaction levels.Act as the primary point of contact for customers, handling queries and providing accurate...

  • Automotive Customer Service Professional

    21 minutes ago

    Kannur, Kerala, India beBeeAnalytical Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title:Automotive Customer Experience SpecialistJob Description:The role of Automotive Customer Experience Specialist is a vital one in providing exceptional service to clients. The ideal candidate will have a strong background in customer service and a passion for delivering results.

  • Incident Resolution Specialist

    1 week ago

    Kannur, Kerala, India beBeeIncident Full time ₹ 8,00,000 - ₹ 16,00,000

    Job Overview:We are looking for a highly skilled and analytical professional to fill the role of Incident Manager. As an Incident Manager, you will play a critical part in our team's success by ensuring prompt and effective issue resolution.About the Role:You will investigate production issues raised by customers, Support, and Engineering teams, working...

  • Customer Retention Liaison

    5 days ago

    Kannur, Kerala, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Relationship SpecialistDeliver exceptional customer experiences through proactive interaction management, subscription growth initiatives, and timely resolution of account issues.

  • Customer Service Specialist

    2 days ago

    Kannur, Kerala, India beBeeClientSupport Full time ₹ 4,00,000 - ₹ 6,00,000

    Enhance Your Professional Skill Set with a Client Support RoleAbout the JobWe are seeking an experienced and skilled client support specialist to join our dynamic team.This role offers an excellent opportunity to develop your professional skills in a collaborative environment, working closely with colleagues to deliver outstanding client service.The ideal...

  • Chat Support Specialist

    3 days ago

    Kannur, Kerala, India beBeeSupport Full time ₹ 30,000

    Job Title: Chat Support SpecialistWe are seeking a skilled Chat Support Specialist to join our team.This is an excellent opportunity for individuals who enjoy helping others and working in a fast-paced environment.As a Chat Support Specialist, you will be responsible for responding to customer inquiries via chat support only, delivering accurate and...

  • Customer Care Specialist

    4 days ago

    Kannur, Kerala, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 80,00,000

    Customer Care SpecialistAs a Customer Care Specialist, you will play a vital role in delivering exceptional service to our healthcare plan members.Key ResponsibilitiesAnswer incoming calls from members and understand their coverage and healthcare requirements through verbal and written communication.Resolve member issues promptly and professionally.What...