Technical Service Manager
3 weeks ago
About the Role
SAP is seeking a highly skilled Technical Service Manager to join our Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering high-quality results and contributing to our global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.
Key Responsibilities
- Act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS.
- Own the customer landscape and advise on critical and complex landscape changes during life cycle management.
- Work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers.
- Analyze customer technical requirements and coordinate experts from ECS Delivery team to drive topics to resolution.
- Present technical details and engagement models to internal and external stakeholders.
Requirements
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
- High proficiency in customer communications and presentations.
- Good understanding of SAP solutions, releases, and platform interdependencies.
- Experience with SAP Basis administrative duties, customer-facing SAP Technical Consulting, and solution design.
About SAP
SAP is a market leader in end-to-end business application software and related services. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide. Our purpose is to help companies of all sizes and industries run better by providing innovative solutions that help them work more efficiently and effectively.
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