Technical Service Manager
1 week ago
About the Role
SAP is seeking an experienced Technical Service Manager to join our Enterprise Cloud Services organization. As a key member of our team, you will be responsible for delivering high-quality results consistently and contributing to our global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.
Key Responsibilities
- Act as a trusted technical advisor in safeguarding and optimizing customer investments into SAP ECS.
- Own the customer landscape and advise on critical and complex landscape changes during lifecycle management.
- Work with Customer Delivery Managers and ECS internal service delivery to serve and delight our customers.
- Support the execution of the service delivery plan and calendar.
- Analyze customer technical requirements and organize experts to drive topics to resolution.
- Present technical details and engagement models to internal and external stakeholders.
- Support customers in building cloud roadmaps and guiding them on technical aspects.
Requirements
- 8+ years of experience with SAP Basis administrative duties.
- 8+ years of customer-facing SAP Technical Consulting experience.
- 8+ years of solution design, enterprise architecture, and SAP implementation.
- SAP NetWeaver, OS/DB migration, SAP HANA, and TOGAF certifications are a plus.
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