Technical Service Manager

1 week ago


Bengaluru, Karnataka, India SAP Full time

About the Role

SAP is seeking an experienced Technical Service Manager to join our Enterprise Cloud Services organization. As a key member of our team, you will be responsible for delivering high-quality results consistently and contributing to our global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.

Key Responsibilities

  • Act as a trusted technical advisor in safeguarding and optimizing customer investments into SAP ECS.
  • Own the customer landscape and advise on critical and complex landscape changes during lifecycle management.
  • Work with Customer Delivery Managers and ECS internal service delivery to serve and delight our customers.
  • Support the execution of the service delivery plan and calendar.
  • Analyze customer technical requirements and organize experts to drive topics to resolution.
  • Present technical details and engagement models to internal and external stakeholders.
  • Support customers in building cloud roadmaps and guiding them on technical aspects.

Requirements

  • 8+ years of experience with SAP Basis administrative duties.
  • 8+ years of customer-facing SAP Technical Consulting experience.
  • 8+ years of solution design, enterprise architecture, and SAP implementation.
  • SAP NetWeaver, OS/DB migration, SAP HANA, and TOGAF certifications are a plus.


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