Technical Services Manager, PAM

6 days ago


Bengaluru, Karnataka, India Cyderes Full time
About the Job:

Cyderes is seeking a highly skilled Technical Services Manager to oversee the day-to-day operations of our Identity and Access Management (IAM) Managed Services team. As a key member of our team, you will be responsible for managing a team of talented professionals, maintaining service level agreements, and upholding the highest standards of quality delivery to our clients.

Responsibilities:
  • Technical Leadership: Demonstrate in-depth technical capabilities and professional knowledge in IAM operations, particularly around End-Point Privileged Access Management, Secrets Management, and PAM Identity Cloud suites.
  • Team Management: Lead, mentor, and manage a team of IAM professionals, providing guidance and support to ensure high-performance levels and growth.
  • Client Management: Act as the primary point of contact for clients, ensuring exceptional service delivery, managing client expectations, and fostering strong client relationships.
  • Service Delivery: Oversee the delivery of IAM Managed Services, ensuring adherence to SLAs, KPIs, and industry best practices.
  • Process Improvement: Develop and implement operational processes, policies, and procedures to optimize service delivery efficiency and quality.
  • Risk Management: Identify and mitigate operational risks, proactively addressing issues to maintain service continuity.
  • Continuous Improvement: Drive continuous improvement initiatives to enhance service quality, operational efficiency, and client satisfaction.
  • Communication: Deliver engaging presentations to clients, effectively communicating the benefits, scope, and value of our IAM solutions during client meetings and pre-sales engagements.
Requirements:
  • Experience: 5+ years of experience in IAM/PAM operations with at least 2 years of experience in a similar role.
  • Technical Skills: Strong knowledge of IAM solutions, technologies, and industry best practices.
  • Leadership Skills: Excellent leadership and team management skills.
  • Client Relationship Management: Proven experience in client relationship management.
  • Problem-Solving Skills: Strong problem-solving and decision-making abilities.
  • Communication Skills: Exceptional communication and interpersonal skills.
  • Analytical Skills: Excellent analytical skills and knowledge of data analytics methods.
  • Certifications: Possession of the PAM Certificates, CISSP certification or equivalent.

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