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Technical Services Manager, Identity
1 month ago
Cyderes, a leading provider of full life-cycle cybersecurity services, is seeking a highly skilled Technical Services Manager to oversee the delivery of our Identity and Access Management (IAM) services. As a key member of our team, you will be responsible for ensuring the smooth and efficient delivery of our IAM services to our clients.
Responsibilities:
- Lead and manage a team of IAM professionals, providing guidance and support to ensure high-performance levels and growth.
- Act as the primary point of contact for clients, ensuring exceptional service delivery, managing client expectations, and fostering strong client relationships.
- Oversee the delivery of IAM services, ensuring adherence to service level agreements, key performance indicators, and industry best practices.
- Develop and implement operational processes, policies, and procedures to optimize service delivery efficiency and quality.
- Identify and mitigate operational risks, proactively addressing issues to maintain service continuity.
- Drive continuous improvement initiatives to enhance service quality, operational efficiency, and client satisfaction.
Requirements:
- 5+ years of experience in IAM/PAM operations with at least 2 years of experience in a similar role.
- 5+ years of managed services operations experience with one of the tools – CyberArk, BeyondTrust, Delinea.
- Strong knowledge of IAM solutions, technologies, and industry best practices.
- Excellent leadership and team management skills.
- Proven experience in client relationship management.
- Strong problem-solving and decision-making abilities.
- Exceptional communication and interpersonal skills.
- Possession of the PAM Certificates, CISSP certification or equivalent.
