Technical Services Manager
22 hours ago
Job Overview:
We are seeking a skilled Technical Services Manager to join our team at Phase Power Protection Private Limited.
Location: Electronic City-Bangalore
Salary: ₹25-30 Lakhs per annum (Estimated)
About the Job:
The Technical Services Manager will be responsible for providing technical support to customers, developing and maintaining an expert level of technical expertise in electric power system protection and recording devices, and assisting junior engineers and technicians. This role requires strong technical knowledge, excellent communication skills, and ability to work cooperatively in a team environment.
Key Responsibilities:
- Help customers apply our products through visits, demonstrations, training courses, and telephone contact.
- Meet with customers to determine the feature sets that our products need to have to succeed in the marketplace and provide this information to the Marketing team.
- In collaboration with the other members of the Technical Services Group, provide support to and resolve customer concerns by providing application notes, conference papers, responding to questions, webex demonstrations, etc.
- Contribute to customer service information for strategic plans and reviews done by Marketing; resolving problems; identifying customer service trends; determining system improvements.
- Assist in the preparation and presentation of successful bid proposals for PPPPL & ERL products, services, and systems.
- Be a secondary customer contact on primarily technical matters.
- Participate in training efforts and assist customers with the installation, commissioning, and operation of systems involving PPPPL & ERLPhase products, both on-site and from ERL offices.
- Participate in industry technical meetings such as NASPI, IEEE, PSRC, etc.
- Provide input to the manuals, datasheets, ordering guides, etc. for use by the customers.
- Provide support for ERLPhase marketing, sales, application engineering, and development activities.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Develop and maintain an expert level of knowledge of ERL products and solutions to electric power system protection and automation.
- Complete assigned work within agreed schedule and budget to a high level of quality.
- Assume Project Management role on assigned projects.
Requirements:
- Bachelor Degree in Electrical Engineering or equivalent work experience.
- Minimum 15 years working knowledge of electric power systems and practices and philosophies.
- Working knowledge of protective relay application at utility or engineering firm and industry practices.
- Experience with EMTP, load flow, and short circuit studies.
- Possession of exceptional technical training, speaking, and writing skills.
- Ability to work cooperatively in a team environment.
- Very strong computer and business software skills.
- Exceptional organization and "get it done" skills.
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